Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or just want to tell us what you think of the site? This page covers the ways to reach USA Casino, what we can help with, and what falls outside what a comparison site like ours can do for you.
How to Contact USA Casino
The best way to reach us is by email at [email protected]. We read every message that comes in and aim to reply within two working days. If your enquiry relates to a specific casino, bonus, or article, mentioning the page or offer name in your message helps us answer faster and more accurately.
We do not offer live chat or phone support on this site — those channels belong to the casinos themselves, not to a comparison site like freebiefridays.com. If your question is about an active account, a pending withdrawal, or a bonus you have already claimed, the casino's own support team is the right place to start, since only they can see your account details.
What We Can Help With
- Questions about our reviews and ratings — how we assess licensed casinos, why an option is ranked where it is, or what a particular bonus term actually means.
- Corrections — bonus terms, offer amounts and licensing details change over time. If you spot something on the site that looks out of date, we want to know so we can check and update it.
- Content suggestions — if there is a topic around online casinos, payment methods, or state-by-state rules you would like us to cover in more depth, tell us.
- Feedback on the site — good or bad, we read it. It shapes what we cover and how.
What We Can't Do
Because USA Casino is an independent comparison and review site rather than a casino operator, there are some things we are simply not positioned to help with:
- We cannot access, modify, or close a casino account on your behalf.
- We cannot process, expedite, or investigate a specific deposit or withdrawal — that sits with the casino's own banking and support teams.
- We cannot resolve billing disputes or chargebacks; those go through the casino and, where relevant, your bank or payment provider.
- We are not a helpline, but if gambling has become a problem for you or someone close to you, we can point you toward the right kind of support below.
If You Need Help With Responsible Gambling
If you are getting in touch because gambling has stopped being enjoyable or started affecting your finances or wellbeing, please say so in your message, and we will do our best to point you toward relevant resources. Most licensed U.S. online casinos offer their own self-exclusion programmes, deposit and time limits, and cooling-off periods directly within account settings, and these are usually the fastest way to act. National organisations such as the National Council on Problem Gambling also provide free, confidential support across the country. If you are researching casinos that operate outside standard U.S. licensing frameworks, our page on non-GamStop casinos also covers eligibility and oversight considerations worth understanding before you sign up anywhere.
A Note on How We Work
USA Casino covers licensed, regulated online casinos serving U.S. players, and our editorial ratings are based on published bonus terms, banking options, and licensing information rather than on any payment from the operators listed. Some links on this site are commercial, and we may earn a commission if you sign up through them, but this never determines how an option is ranked or reviewed. If you notice anything on the site that suggests otherwise, please tell us directly — accuracy and independence are the reasons this page exists.
Response Times and What to Expect
A real member of our team reads and replies to every message; we do not rely on automated responses to close out enquiries. Most messages get a reply within two working days, though it can take a little longer during busier periods. If your message is urgent and relates to an active casino account, contacting that casino's own support channel directly will almost always be quicker than waiting on us.
We appreciate you taking the time to reach out. Whether it is a correction, a question, or just feedback on something you read, it genuinely helps us keep freebiefridays.com useful and current.